Frequently Asked Questions
Everything you need to know about shopping with Midwinter.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
You can return or exchange any unworn items with tags attached within 30 days of purchase through our online returns portal.
What materials are used in your seasonal collections?
Midwinter focuses on high-quality, sustainable materials including organic cotton, recycled polyester, and ethically sourced wool.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary based on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.